Shipping policy

We will ship your order (in-stock items) within 2 business days after we confirm your order. Orders that are placed on weekends will be shipped on the following Monday. 

Once your order is shipped, you can expect the package to be delivered within 2-5 business days right to your doorstep!  

Global payments such as Union Pay are allowed. If your address is outside of BC, Toronto, Montrea, Calgary, please email us at mpet666888@gmail.com or contact us via WeChat to place an order. If the shipping address is outside of the provinces above, customers are responsible for any potential customs fees, clearance fees, or import taxes. Free delivery does not apply to purchases in these areas, customers are responsible for all shipping costs. 

All custom-made products and some large items are made to order as pre-order items, which means that after you place your order, we will contact the brand supplier to prepare your item. Some large items will be shipped directly from the country of origin to your home address, while all other pre-order products will first be shipped to our warehouse in Vancouver from the country of origin. Once all items in your order are ready for shipment, we will then dispatch your order. 

If your order contains both in-stock and customized/pre-order items, your order will be shipped to your address in one package after all items arrive at our warehouse.  

Delivery fees are calculated based on region and are listed below, In-store pick up is available for orders not eligible for free shipping. Kindly note that our store is based in Richmond, BC, Canada