Refund policy

RETURNS AND EXCHANGE 

Refund 

All sales are final but may be eligible for exchange. Please refer to the exchange policy below. 

 

Exchange  

  1. Items such as food, treats, litter, toy, healthcare items are not eligible for exchanges due to safety reasons.  

  1. Other items are eligible for exchange if there is any quality issues with the item. Please contact us through email at mpet666888@gmail.com or WeChat at Misomiumiu with the reason of the return, any issues with the item, detailed photos of the issue, and proof of purchase.  

  1. Exchanges are allowed for clothing items if the size does not fit but cannot be returned due to personal preferences such as the color or style. Please refer to the size chart before purchasing, if you have any concerns regarding the size chart, please contact us before placing an order.  

  1. Some pre-order and all custom-made items are not eligible for returns. Such as customized name tags, embroideries, etc...If you would like to change the details of your pre-order items, please contact us through email at mpet666888@gmail.com or WeChat at Misomiumiu.  

 

Exchange Return Shipping Cost 

We will be responsible for shipping costs, excluding duties and taxes, if the item is returned due to quality issues. However, the customer will be responsible for all shipping costs if returned due to other reasons such as size.